What's in this policy
Lemon & Honey LLC ("Lemon & Honey," "we," or "us") values your privacy. This policy explains what information we collect when you visit lemonhoneydayspa.com or book services with us, how we use it, and the choices you have. By using our site or services, you agree to this policy.
What we collect
We collect the following categories of personal information:
- Contact information - name, email, phone number, mailing address
- Booking information - appointment history, service preferences, provider notes (collected through Boulevard)
- Health information - allergies, medications, skin concerns, pregnancy status (only what you choose to disclose for safe treatment)
- Payment information - credit card details (processed by Boulevard, never stored on our servers)
- Site analytics - IP address, browser type, pages visited, referral source (anonymous, aggregated)
How we use it
We use your information only to operate the spa and serve you better:
- To book, confirm, and remind you of appointments
- To process payments and memberships
- To customize treatments based on your skin history and preferences
- To send promotional communications (only if you opt in)
- To improve our website and services through aggregated analytics
- To comply with legal obligations and protect against fraud
Who we share it with
We do not sell your personal information for money. We do use analytics and advertising tools that may share certain online activity with the providers below for measurement and advertising, which California law may treat as "sharing." You can opt out at any time using Your privacy choices. We share information only with:
- Boulevard - our booking and payment platform. Boulevard's privacy policy governs how they handle your data.
- Email marketing platforms - only if you opt into newsletter communications. You can unsubscribe at any time.
- Service providers - payment processors, IT services, and analytics vendors operating under confidentiality agreements.
- Legal authorities - when required by law, subpoena, or to protect the safety of our team or guests.
- Meta (Facebook and Instagram): we use the Meta Pixel to measure website activity and show relevant ads. See Meta's privacy policy.
- Google: we use Google Analytics and Google Ads, loaded through Google Tag Manager, to understand site usage and measure advertising. See Google's privacy policy.
Cookies & tracking
Our website uses cookies and similar technologies to improve your experience, remember preferences, and gather analytics. You can disable cookies in your browser settings, though some site features may not function correctly without them.
We use the Meta Pixel and Google tools (Google Analytics and Google Ads, loaded through Google Tag Manager) on this site. These set cookies and collect information such as pages viewed, device and browser details, and actions like submitting our new client form. Meta and Google may use this information to measure our advertising and to show you relevant ads on their platforms, so it is not anonymous in the way basic analytics is, because it can be linked to your Meta or Google account.
You can turn this tracking off for yourself at any time. See Your privacy choices below.
California consumer rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know what personal information we collect about you
- Right to delete personal information we hold about you
- Right to correct inaccurate personal information
- Right to opt out of the sale or sharing of personal information. We do not sell your data for money, but our advertising tools may "share" it for cross-context behavioral advertising, and you can opt out using Your privacy choices
- Right to limit the use of sensitive personal information
- Right to non-discrimination for exercising any of these rights
To exercise any of these rights, email staff@lemonhoneydayspa.com with the subject "CCPA Request." We'll verify your identity and respond within 45 days.
Your privacy choices
You can opt out of advertising and analytics tracking on this device at any time. We also honor Global Privacy Control (GPC) browser signals automatically, so if your browser sends a GPC signal we treat it as an opt out with no action needed from you.
Data security
We use industry-standard security measures, including encrypted connections (HTTPS) and PCI-compliant payment processing through Boulevard. No system is 100% secure, but we work continuously to protect your information.
Minors
Our services and website are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
Services provided to minors (ages 13-17) require parental or guardian consent at the time of booking.
Changes to this policy
We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through email or a prominent notice on our website.
How to contact us
If you have questions about this privacy policy or your data:
- Email: staff@lemonhoneydayspa.com
- Phone: (714) 997-7211
- Mail: Lemon & Honey LLC, 1421 N Wanda Rd, Suite 200, City of Orange, CA 92867