Booking an appointment at Lemon & Honey reserves a time slot specifically for you with a specific provider. When appointments are cancelled or missed with short notice, that time often cannot be filled. Our cancellation policy exists to protect our team's livelihood and keep boutique pricing accessible to every guest.
Cancellation window
We require 24 hours' notice for any cancellation or appointment change. You can cancel or reschedule:
- Through the Boulevard booking link in your confirmation email
- By logging into your Client Portal
- By calling the front desk at (714) 997-7211 during business hours
Late cancellations
Cancellations made less than 24 hours before your appointment will be charged 50% of the scheduled service price. The charge will be processed against the credit card on file.
No-shows
If you do not show up for your scheduled appointment without notice, the full price of the service will be charged to the credit card on file. Repeated no-shows may require prepayment for future bookings.
Membership cancellations
To cancel a membership, email membership@lemonhoneydayspa.com. Memberships require a 3-month minimum commitment, and cancellations take up to 10 days to process from the date of your request. Any unused credits remain valid for two months after the cancellation processes.
Late arrivals counted as no-shows
If you arrive more than 20 minutes late and your provider cannot accommodate the full service, the appointment may be cancelled and charged as a no-show. We try to be flexible whenever possible, but our day is built around back-to-back appointments.
Emergency exceptions
We understand life happens. Family emergencies, sudden illness, and accidents do not get billed. Please contact the front desk as soon as you can and we'll handle these case by case.
Group bookings
Groups of three or more guests booking together require 48 hours' notice to cancel or reschedule without penalty. A 25% non-refundable deposit may be required at booking for group services.
Bridal & event packages
Bridal and special event packages have unique cancellation terms communicated at booking. These services often require advance scheduling, product preparation, and coordination across multiple providers, so deposits may be non-refundable depending on timing.
Need to cancel or reschedule? Use your Boulevard confirmation email link, log into the Client Portal, or call (714) 997-7211. Cancellations are fastest through the app.