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Spa Policies
- When booking any services (in person, via phone or online), a credit card will be needed to hold the appointment.
- If you need to reschedule or cancel your appointment, please provide a 24-hour notice. After the 24 hours, you will be charged 50% of the full priced service fee. A no call/no show will result in charging you full price for the service. Multiple cancellations after the 24 hour frame will result in being charged full price for the service.
- When booking your appointment online, your appointment is not set until approved. Please allow up to 48 hours for our staff to approve your appointment request.
- Due to our high frequency of incoming emails, we cannot guarantee a time estimate on when we can respond to requests for appointments via email, but we will respond as quickly as possible.
- We suggest booking appointments at least two weeks in advance to secure specific or preferred time or dates. Our most popular booking times are Saturdays or Sundays. Please allow as much time as possible if booking multiple services in a single day or group appointments.
- If you are late for an appointment, your service will be shortened to accommodate our schedule and keep the spa operating smoothly.
- If we are running behind, we will make every effort to call and alert you to accommodate your personal scheduling needs.
- New Customers: Please arrive 15 minutes ahead of your appointment to allow for intake paperwork.
- Returning Customers: Please arrive 15 minutes early if you wish to enjoy a complimentary foot soak in addition to your service.
- All waxing appointments are scheduled for 15 minutes, so please arrive at least 5 minutes early. If you are at all late, we risk not being able to complete the service within the scheduled time frame.
- For directions, we recommend mapping your route ahead of time. Please also type “Villa Park” when searching as other similar addresses are nearby in neighboring cities.
Gift Certificate, Product and Package Policies
- All gift certificates are final sale and cannot be returned or refunded.
- Lost or stolen gift cards cannot be reissued.
- Gift certificates can only be used toward full-priced services.
- All product sales are final, and we do not offer returns or exchanges.
- Any package purchased at Lemon & Honey Day Spa is non-refundable. All sales are final.
- Spafinder, Spa Week and Spa Wish gift cards can only be redeemed for spa services.
- Lemon & Honey gift certificates can only be redeemed for full-priced services or products.
- The new client discount cannot be combined with any gift certificates.
- Gratuity cannot be paid with gift certificates.
Spa Notices
- We reserve the right to refuse service for any reason.
- Membership sales and charges are final and all membership charges are non-refundable.
- Video surveillance in our public areas is to ensure public safety and customer service excellence.
- Any attempt at theft will be prosecuted and result in being permanently banned from our facilities.
- Any ill conduct or harassment of staff will not be tolerated. Please bring any concerns to our management’s attention.
Online Voucher Policies
When using Groupon, LivingSocial or other vouchers for Lemon + Honey, please read all of the fine print associated with the voucher you’re purchasing. Because we are entering a partnership with those businesses, we cannot control price, check out or handle any returns.
Voucher Use Policies
- We are not able to combine or use vouchers with any other discount.
- Vouchers may only be used for services purchased or for dollar amount paid.
- Booking of any appointments using a voucher requires to store a credit card on file
- If your voucher has expired, the dollar value paid is always valid.
- To ensure an appointment, please schedule your services within 2 or more weeks prior to the expiration date.
- Please have your voucher number on hand when booking your appointment.
- Voucher must be purchased before an appointment is scheduled.
- Voucher must be used within the discount period to receive the discounted voucher rate.
- Limit one online voucher per person. Vouchers are for new customers only.
- Each voucher must be purchased and used separately. Two people cannot use a single voucher.
- Only one voucher deal per customer. Customers can not use multiple deals from multiple providers.
- Once a voucher is used, you are no longer eligible to use any other vouchers.
- Vouchers can be used on separate occasions and visits if the voucher includes multiple services.
- Once a voucher is sold out or removed, it is no longer available for purchase.
- Cancellations that do not abide by our cancellation policy of 24-hours or more notice will result in loss of service.
